Terms and Conditions

Welcome to BRAVE.CO.ID.

These Terms & Conditions apply to all products and purchases made through our website, www.brave.co.id. Please read them carefully before placing an order.

By placing an order, you acknowledge that you have read and agreed to these Terms & Conditions, subject to your rights under applicable consumer protection laws.

We reserve the right to update these Terms & Conditions when necessary. Any changes will be published on this page.

1. Pricing & Payment

1. All prices displayed on our website exclude shipping fees unless otherwise stated. Shipping costs are calculated at checkout based on the delivery location and selected courier service.
2. Orders will be processed once payment has been successfully confirmed through our system.
3. We accept payments via Credit/Debit Card, BCA, BNI, BRI, Mandiri, Permata, ShopeePay, and GoPay, subject to payment options available at checkout.
4. Payments made outside our official payment channels are not authorized. Customers are advised to contact our Customer Service team before making any payment outside the website.

2. Order Processing & Shipping

5. Orders are generally prepared for shipment within 15 working days, excluding Saturdays, Sundays, and public holidays, unless otherwise stated.
6. We use courier services such as JNE, J&T, and Lion Parcel. Shipping options and fees may vary depending on the delivery location.
7. Store pickup may be available for customers who prefer to collect their orders directly.
8. All products undergo quality checks before shipment.
9. Customers are responsible for ensuring that their shipping details, selected size, color, and quantity are correct before completing an order.
10. If an order is marked as delivered but the customer has not received it, our team will assist in reviewing the delivery status and available proof of delivery with the courier. Any dispute will be handled based on the available evidence and applicable consumer protection laws.

3. Return & Exchange Policy

11. Products damaged due to customer use, improper care, or external factors unrelated to manufacturing defects are not eligible for return or exchange on those grounds.
12. Examples of damage caused by use include, but are not limited to:

• Fabric pilling, snagging, or damage caused by friction with running belts, hydration vests, bags, or other accessories.
• Fabric tears, stretching, or deformation caused by excessive pulling, pressure, or repeated friction.
• Damage resulting from improper washing, drying, ironing, or failure to follow product care instructions.
• Damage to printed designs, reflective materials, or other product details caused by friction, excessive stretching, or improper handling.
• General wear and tear resulting from regular or prolonged use, where no manufacturing defect is present.

13. Customers may submit a return, exchange, or compensation claim if the product has a manufacturing defect, was incorrectly shipped, or does not match the agreed order specifications.
14. All claims must be submitted to our Customer Service team with the order details, supporting photos or videos, and a description of the issue.
15. Each claim will be reviewed to identify the cause of the issue. A physical product inspection may be requested when necessary.
16. Claims may be declined if the damage is proven to result from customer misuse, improper care, or external factors unrelated to manufacturing defects.
17. If a manufacturing defect or an error on our part is verified, an appropriate resolution, including a replacement, exchange, refund, or other legally required compensation, will be provided in accordance with applicable consumer protection laws.
18. Products that have been worn or used are not automatically excluded from manufacturing defect claims. Such claims will still be reviewed based on the nature and cause of the defect.

4. Product Care & Usage

19. Customers are advised to follow the care instructions provided with each product to maintain its quality and durability.
20. Sportswear fabrics may be affected by repeated friction from accessories such as running belts, hydration vests, backpacks, or other equipment. Customers are encouraged to minimize excessive friction during use.
21. Improper washing, excessive stretching, high-temperature drying, or unsuitable ironing methods may affect fabric performance, printed designs, and reflective materials.
22. Damage caused by improper usage or care is not considered a manufacturing defect where the cause is established through reasonable assessment.

5. Consumer Rights & Liability

23. BRAVE.CO.ID is committed to providing products that meet the agreed specifications and applicable quality standards.
24. Customers are entitled to submit claims regarding manufacturing defects, incorrect products, or other issues for which BRAVE.CO.ID is legally responsible.
25. Any refund, replacement, or compensation will be handled in accordance with Indonesian Law No. 8 of 1999 on Consumer Protection and other applicable regulations.
26. Nothing in these Terms & Conditions shall exclude, restrict, or override consumer rights or business responsibilities established under applicable Indonesian laws.

6. Customer Service

For questions regarding orders, product information, shipping, or return and exchange requests, please contact our Customer Service team through the official contact channels listed on www.brave.co.id.

We encourage customers to provide complete information when submitting a claim to help ensure a fair and efficient review process.

Need  Help ?

Contact us at support@brave.co.id

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By purchasing products from BRAVE.CO.ID, customers acknowledge these Terms & Conditions without waiving any rights provided under applicable consumer protection laws.